Assessor Resource

CHCCS500A
Conduct complex assessment and referral

Assessment tool

Version 1.0
Issue Date: May 2024


These skills and knowledge are to be applied by a worker independently conducting an assessment and making referrals

It involves use of established assessment tools and/or processes, according to specified guidelines

This unit describes the knowledge and skills required to conduct an appropriate individual assessment and make appropriate referrals where multiple issues present

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not Applicable

Employability Skills

This unit contains Employability Skills



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions

It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings

Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to:

an appropriate workplace or simulated workplace where assessment can take place

relevant organisation policy, protocols and procedures

Method of assessment

Observation in the workplace

Written assignments/projects

Case study and scenario analysis

Questioning

Role play simulation

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Understanding of own work role and responsibilities

Understanding of validity and reliability requirements for assessment

Understanding of assessment process requirements

Basic understanding of types of assessment, including:

domain based assessment

norm based assessment

competency based assessment

Communication skills required to conduct an individual assessment

Organisation policy and procedure associated with individual assessment

Reporting requirements of individual assessment

Consent requirements for dissemination of a person's assessment results

Essential skills:

It is critical that the candidate demonstrate the ability to:

Conduct an assessment within defined guidelines

Report on assessment results

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Follow organisation policies and protocols

Liaise and report to appropriate persons/agencies

Adhere to own work role and responsibilities

Apply reading and writing skills required to fulfil work role in a safe manner and as specified by the organisation/service:

this requires a level of skill that enables the worker to follow work-related instructions and directions and the ability to seek clarification and comments from supervisors, clients and colleagues

industry work roles will require a literacy level that will enable workers to interpret international safety signs, read client service delivery plans, make notations in client records and complete workplace forms and records

Apply oral communication skills required to fulfil work role in a safe manner and as specified by the organisation:

this requires a level of skill and ability to follow work-related instructions and directions and to seek clarification and comments from supervisors, clients and colleagues

Apply verbal and non-verbal communication skills:

industry work roles will require effective verbal and non-verbal communication skills to ask questions, clarify understanding and meaning, recognise and interpret non-verbal cues, adapt communication styles to meet specific needs, provide information and express encouragement and support including active listening and empathy

Apply basic problem solving skills to resolve problems within organisation protocols

Work effectively with clients, social networks, colleagues, supervisors and other services/agencies

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Assessment tools and processes include:

Strengths-based assessment

Domain based assessment

Norm based assessment

Competency based assessment

Safety of client and worker may refer to:

Domestic violence

Unpredictable client behaviour (e.g. aggression, dementia, mental health issues, alcohol and other drugs (AOD) issues)

Hazardous environments

Specific identified health and safety risks

Multiple and complex issues may include:

Mental health

Drug and alcohol

Family violence

Poverty

Disability

Challenging behaviour

Age

Aboriginality

Cultural diversity

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Establish rapport with clients, by demonstrating respect and non-judgemental attitude 
Identify need for assessment based on organisation policy and procedure 
Identify and use appropriate assessment toolsand processes according to organisation policy and procedures 
Organise appropriate time and place for the assessment in conjunction with the person being assessed 
Explain privacy principles, organisation policy and procedure and obtain consent from the person 
Ensure appropriate interpreter is available and has been briefed 
Identify own limitations in assessing and addressing client needs and, where appropriate, seek assistance from colleagues, senior staff and/or experts in the area 
Use appropriate language and interpersonal skills to identify the diverse needs of clients 
Clearly explain to clients the assessment process and how information is used, including duty of care and organisation policy and processes for mandatory reporting 
Implement risk management processes, as required, to ensure safety of client and worker 
Identify the needs of people who have multiple and complex issues 
Ensure clients are assisted to identify their own needs and any risk factors 
Demonstrate understanding of the potential impact of dual/multiple issues on identifying and prioritising need 
Work with the client to analyse and prioritise their needs 
Seek secondary consultation from specialists as required to assist in assessment with clients 
Assess information about client needs in accordance with accepted organisation procedures to inform decisions about relevant services which can be provided to best address client needs 
Assess client information for complexity, urgency and eligibility so priorities for service delivery can be identified 
Ensure decisions about client needs are based on a full range of relevant information and made in conjunction with the client 
Identify services which match client needs from within and outside the organisation 
Identify and access relevant networks, to ensure referral of clients to appropriate services 
Undertake appropriate work to assist clients to access targeted services from within and outside the organisation 
Provide information about other services to clients to assist their decision-making about referral to other agencies 
Empower clients to identify services they prefer for referral 
Gain consent and document for referral to other services 
Provide assistance to complete referral forms and access services, if required 
Encourage clients to advocate on their own behalf to access services 
Make active referrals to services identified in conjunction with the client 
Make referrals to protective services in accordance with mandatory reporting legislation and organisation policy and procedure 
Review the allocation of services delivered to meet client requirements routinely, or as required to ensure a continuing match 
Review changes in circumstances, environmental factors or urgency of client needs in accordance with organisation practices and procedures to ensure client needs continue to be met 
Collect client feedback on adequacy of service delivery as required by the organisation to inform revision of service delivery arrangements 
Routinely seek feedback on individual performance in client service delivery from colleagues and clients 

Forms

Assessment Cover Sheet

CHCCS500A - Conduct complex assessment and referral
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCCS500A - Conduct complex assessment and referral

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: